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The One Minute Apology: A Powerful Way to Make Things Better - Ken Blanchard and Margret McBride

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Specification

  • Title: The One Minute Apology: A Powerful Way to Make Things Better - Ken Blanchard and Margret McBride
  • ISBN: 9780007160068
  • Publication : Harper Collins
  • Paperback
  • Genre: Non Fiction 

Turn a wrong decision into a positive outcome!

The One Minute Apology goes straight to the heart of all our business and personal relations,and is especially timely in the 21st-century business world. Through and engaging parable, in the style of the previous groundbreaking One Minute Manager classic, it teaches us step by step how to accept responsibility for our errors, making life better for friends and colleagues. We learn how, by improving morale, companies and employees can except to reap the benefits of a genuine sense of integrity.

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